關於本公司營運與退換貨政策的說明
感謝大家一直以來對 Boondog 的支持與信賴。我們希望在此清楚說明本公司的營運架構與售後服務政策，以便為客人提供更優質的購物體驗。
1. 公司營運範圍與網站管理
本公司為香港註冊企業，全權負責 Boondog 品牌於香港、澳門及台灣地區的代理業務。香港及台灣官方網站均由我們香港團隊直接營運管理，所有訂單處理、客戶服務及售後支援均由香港總部統一負責。
在台灣地區，商品配送由我們長期合作的專業第三方物流夥伴提供服務，以確保貨品能安全、準時送達。
2. 服務政策說明
我們的營運完全符合香港相關法律法規，並已在網站上清楚列明相關條款。根據香港現行網購規定，並無法定強制退款要求，商戶可依據實際情況制定退換貨政策。
儘管如此，我們始終重視客戶體驗，致力於提供優質服務，並特別提供以下售後保障：
- 商品換貨服務（需符合換貨條件）
- 專業的產品諮詢與售後支援
3. 換貨須知
為確保公平性與服務品質，申請換貨時請留意以下事項：
- 商品狀態：商品需保持全新未使用狀態，並保留完整原包裝及配件。
- 運費承擔：換貨所產生的來回運費將由客戶自行承擔。
- 辦理流程：詳細流程請參考以下資訊，或聯繫我們的客服團隊。
🐾退換貨政策
❌ 恕不提供退款服務
🔄 7日內換貨政策
我們提供 7天內換貨服務，您需在收到商品後 7 日內提出換貨申請。
換貨條件如下：
• 商品須保持與您收到時相同的全新狀態，未穿戴、未使用、吊牌未拆，並保留原包裝
• 提供有效購買證明（如：發票、訂單編號）
• 僅限於 Boondog Taiwan 官方網站或參展寵物展現場購買之商品
📦 如何申請換貨？
請透過以下方式與我們聯絡：
IG : @boondogtw
電子郵件：sales-tw@thewowoland.com
我們會回覆並提供退回地址及相關操作說明。
⚠️ 未經申請逕行寄回商品將不被受理，敬請配合。
💰 價差處理方式：
• 若欲更換之商品價格 高於原商品，需補足差額
• 若更換之商品價格 低於原商品，差額恕不退還
🛠 損壞與瑕疵處理
收到商品後請務必第一時間檢查。
若有以下情況，請立刻聯絡我們：
• 商品有瑕疵或損壞
• 收到與訂購內容不符的商品
我們將協助您盡快處理並提供妥善解決方案。
📩 有任何疑問，歡迎與我們聯繫：sales-tw@thewowoland.com
Statement on Company Operations and Return/Exchange Policy
Thank you for your continued support and trust in Boondog. We would like to clearly outline our operational structure and after-sales service policy to ensure a superior shopping experience for all our customers.
1. Scope of Operations and Website Management
Our company is a Hong Kong-registered enterprise and holds the exclusive distribution rights for the Boondog brand in Hong Kong, Macau, and Taiwan. Both the Hong Kong and Taiwan official websites are directly operated and managed by our Hong Kong team. All order processing, customer service, and after-sales support are centrally managed by our Hong Kong headquarters.
In Taiwan, product delivery is handled by our long-term professional third-party logistics partners to ensure that goods are delivered safely and on time.
2. Service Policy Overview
Our operations are fully compliant with relevant Hong Kong laws and regulations, and all terms and conditions are clearly stated on our website. According to current Hong Kong online shopping regulations, there is no statutory requirement for mandatory refunds; merchants may establish their own return and exchange policies based on actual circumstances. Nevertheless, we place great importance on customer experience and are committed to providing high-quality service. We specifically offer the following after-sales guarantees:
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Product Exchange Service (subject to exchange conditions)
- Professional Product Consultation and After-Sales Support
3. Exchange Guidelines To ensure fairness and service quality, please note the following when applying for an exchange:
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Product Condition: Items must remain in brand-new, unused condition, with all original packaging and accessories intact.
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Shipping Costs: All round-trip shipping costs incurred during the exchange process shall be borne by the customer.
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Application Process: For detailed procedures, please refer to the information below or contact our customer service team.
Please note that all sales are non-refundable.
Exchanges
We offer a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange.
To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The exchange policy only applies to products purchased from the official Boondog Taiwan website or from pet show exhibitions.
To start an exchange, you can contact us at sales-tw@thewowoland.com or via IG (@boondogtw). Once the return is accepted, we’ll send you the instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that if the value of the exchanged product is higher than the original purchased product, the price difference needs to be paid. If the value of the exchanged product is lower than the original purchased product, the price difference will not be refunded.
You can always contact us for any return question at sales-tw@thewowoland.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
